Unfortunately, late orders have a domino effect. When you return something late, it means the next person who was planning on wearing that style no longer can.In order to ensure all customers have an exceptional experience, a late fee of 20% of the rental price per day will be charged to your payment method of file. You will be charged up to 100% of the retail value for the items your rented, plus applicable sales tax. This late fee is in addition to the rental fee for the products.
Late Fee Policy Details:
- Returns must be dropped off at a Canada Post store located in Canada by 12 p.m. on or before the return date specified in your order. This ensures that your package will be scanned by Canada Post by the next day and returned to STMNT on time.
- Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (hotel, mailroom, friend) for return.
- If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing STMNT with a tracking number.
Returns should be sent to the following address:
35 Heritage Place
Ilderton, ON N0M2A0
- If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and STMNT will charge your payment method on file the retail value for each item minus previously paid fees and sales tax.