FAQs


ABOUT STMNT

WHAT IS STMNT?

Welcome to STMNT! We are the online destination for RSVP rentals. We provide you with access to a closet full of designer clothes at a fraction of the retail price. Whether you are renting for a wedding, a weekend away, a gala or anything in between, we have the right piece for you. The following services are included in every STMNT rental: 

 - Access to hundreds of designers at a fraction of retail price 

 - Free insurance, which covers stains & minor damage 

 - We dry clean every garment after each wear in our state-of-the-art dry cleaning facility 

 - Easy, free shipping and returns  

WHY DID STMNT START?

Read about our why here!

HOW IS STMNT ENVIRONMENTALLY FRIENDLY?

Learn about our sustainable fashion journey here.

WHAT TYPE OF CLOTHING DO WE CARRY?

We carry items for any RSVP event. From attending a bridal shower to a weekend in Jamaica with your sweetie to attending the Met Ball (you’ll get there). Think of the events you RSVP for, and we've got you covered.

WHERE DO WE SHIP?

We ship wherever you are in Canada! We do not ship internationally yet.

WHAT CONDITIONS ARE THE ITEMS IN?

We take great care to clean and inspect all of our pieces so they arrive in like-new condition. We do all dry cleaning and repairs in our state of the art facility to ensure the highest quality.

HOW ARE THE CLOTHES CLEANED?

We take great care to clean all of our pieces. Our fulfillment centre uses a variety of techniques to ensure that each style is cleaned thoroughly, steamed and pressed, inspected for quality, and packaged with care so that it arrives ready to wear.

WILL THE CLOTHES NEED TO BE PRESSED UNPON ARRIVAL?

We do our best to ensure your items arrive wrinkle-free. Each item is steamed and pressed before being shipped. If you receive clothing with slight creases, please try steaming the garment on low heat or contact a stylist for advice

AM I ABLE TO TAILOR THE ITEMS?

We do not allow any alterations. Feel free to use fashion tape to temporarily tailor your look. If you are interested in receiving temporary alterations, please contact hello@stmnt.ca for recommendations on our seamstress partners. Please remember to remove them before sending your rental back.

AM I ABLE TO WASH OR DRY CLEAN THE ITEMS?

No need to clean your items on your own! We take care of that for you. With the largest dry cleaning facility in the world, we're dry cleaning experts and always do our best to make sure pieces stay in mint condition.

WHY DO SOME ITEMS SHOW VARYING RENTAL PRICES?

Item prices vary based on retail value and rental length. The higher quality the item and the longer you book it for, the more expensive it will be to rent.

CAN I KEEP OR PURCHASE THE ITEM(S) I RENTED?

We do not offer rentals for purchased because they are often reserved by other customers for future dates.

WHAT IF I ACCIDENTALLY STAIN OR DAMAGE AN ITEM?

We understand that some wear and tear may be inevitable. Insurance is included with any rental to cover minor “wear and tear” damages including stains, broken zipper, popped seam etc. However, significant damage and theft aren't covered under insurance. If the item is damaged beyond repair or never returned, you will be charged the retail price of the item.

YOUR FIRST ORDER

WHEN WILL MY ORDER ARRIVE?

Your order will arrive 1-3 days before your rental period begins. We work with Canada Post for all shipping. Canada Post does not ship on weekends or holidays. When you are choosing your order dates, keep that in mind. You will be sent an email when your order has been shipped.

WHEN WILL MY CARD BE CHARGED?

You will be charged when your rental has been approved. This is typically within 24-48 hours of booking online.

WHY ISN'T MY PROMOTION CODE WORKING?

There are a few reasons why your promotion code may not be working: 

 - The promotion has expired 

 - The order does not meet minimum value requirements 

 - Our promotion codes are case sensitive; copy and paste the code directly from the email 

 - Only one promotion can be added to each order; gift cards and promotion codes cannot be combined 

 If none of the above reasons apply, please contact us and we'll help you find the issue.

WHY IS MY ORDER NOT PROCESSING?

If you receive a notification that your credit card was declined, please make sure to confirm that the billing address and postal code you entered on your order is the same as what your credit card company has on file.

WHAT DO I DO WITH THE PACKAGING THAT COMES WITH MY SHIPMENT?

Please use the provided shipping package to return your rental items. Save the box for later - there are always instances when you might randomly need a box. Please recycle the wrapping paper.

WHAT IF I'M HAVING TROUBLE WITH A PRODUCT?

If you are having trouble with the zipper on your item, please contact us hello@stmnt.ca 

HOW DO I CHOOSE THE PERFECT OUTFIT?

Can't decide and need styling advice? Email a stylist at hello@stmnt.ca for some help!

ABOUT RENTALS

HOW DO RENTALS WORK?

Perfect for special occasions, rentals allow you to rent from our closet with a 4, 10, or 14-day rental. 

Find It: Filter by colour, length, trend and more to find the best look. We carry thousands of styles from 450+ designers. 

Reserve It: Choose a delivery date. We recommend choosing a rental begin date a few days before your event. One backup size is free with your order, 50% will be taken off your order to account for the free backup upon check out. 

Order Ships: 1-3 days before your rental begin date. You will be notified when your rental ships. 

Try Everything On: The moment you receive it, on the off chance you don't love something, we'll do everything we can to get you a replacement overnight. 

EasyReturns: Returns are easy! Place items in the provided packaging (includes a pre-paid label). Take the packaging to Canada Post dropoff before 12pm on your rental return date. We handle the dry cleaning.

HOW LONG IS A RENTAL?

We offer 4, 10, and 14-day reservations. We recommend you book your order to arrive 1-3 days prior to your event to ensure you have plenty of time to get the perfect look. Think of it this way: 

Day 1 - Receive your dress and try it on 

Day 2 - Accessorize and find the right shoes for the dress 

Day 3 - Wear it (and work it) at your event

Day 4 - Return your rental at your nearest Canada Post location by 12pm 

10 and 14-day rentals are great for trips or busier times when you know you won't be able to return your items right away.

WHEN SHOULD I MAKE A RESERVATION?

You can book a reservation for up to 4 months in advance. We ship your items 3 days before your rental begins.  

WHY IS MY ORDER NOT PROCESSING?

If you receive a notification that your credit card was declined, please make sure to confirm that the billing address and postal code you entered on your order is the same as what your credit card company has on file.

HOW MUCH DOES SHIPPING COST?

Our standard shipping rate is $15.97 as stated at checkout. You pay for one way shipping, and we will provide you with a shipping label for the other way!

RECEIVING MY ORDER

I'VE PLACED MY ORDER.  WHAT DO I DO NEXT?

First thing's first, get excited. You're going to look great!Your order will ship 3 days before your rental start date. You will be notified once your order has shipped. Be sure to try on everything the moment your order arrives. On the off chance, you're not totally satisfied with your rental, we'll do everything in our power to get a replacement style to you in time for your event.  

MY RENTAL HASN'T ARRIVED YET. WHEN CAN I EXPECT TO RECEIVE IT?

Orders ship out 3 days before your rental start date with 1-3 day shipping provided. If your order still hasn’t arrived, please contact us immediately at hello@stmnt.ca 

RETURNS

HOW DO I RETURN MY RENTAL?

We know sending your rental back can be hard. That's why we made returns super easy. 

1. Pack up your rentals in the return bag (or original box) provided. 

2.  Place the return label and pouch on the outside of the return bag. 

3.  Send your garment bag back via your nearest Canada Post location. 

Just be sure to return your rental by your rental end date. Unfortunately, we'll have to charge you 20% of the rental price for each day it's late (as agreed upon by signing the terms and conditions).  

WHERE CAN I RETURN MY ORDER?

You can drop off your order at your nearest Canada Post.

HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFULLY RETURNED?

You'll hear from us! We'll send you an email when we receive your order back at our fulfillment centre (typically 2-3 days after you drop it off at Canada Post).

WHAT IF MY ITEM DON'T FIT IN THE PRE-PAID RETURN PACKAGING?

Every order should arrive with a return bag, if not, please return the package in the original box the items were sent it.

WHAT IF I LOSE THE RETURN ENVELOPE OR CANADA POST RETURN LABEL SENT WITH MY ORDER?

No problem, just send your item via Canada Post to the address below. 

 STMNT 

Order # 

35 Heritage Place 

Ilderton, ON N0M2A0 

Please email hello@stmnt.ca and provide us with your new return tracking information. You will responsible for your own return method.

WHEN SHOULD I RETURN MY RENTAL?

Return your package on your return date to your nearest Canada Post by 12pm. If your rental ends on a Sunday, return it the following Monday before 12pm.  

WHAT HAPPENS IF I RETURN MY ORDER LATE?

Unfortunately, late orders have a domino effect. When you return something late, it means the next person who was planning on wearing that style no longer can.In order to ensure all customers have an exceptional experience, a late fee of 20% of the rental price per day will be charged to your payment method of file. You will be charged up to 100% of the retail value for the items your rented, plus applicable sales tax. This late fee is in addition to the rental fee for the products. 


Late Fee Policy Details: 

- Returns must be dropped off at a Canada Post store located in Canada by 12 p.m. on or before the return date specified in your order. This ensures that your package will be scanned by Canada Post by the next day and returned to STMNT on time. 

-  Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (hotel, mailroom, friend) for return. 

-  If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing STMNT with a tracking number. 


Returns should be sent to the following address: 

STMNT 

Order # 

35 Heritage Place 

Ilderton, ON N0M2A0 


- If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and STMNT will charge your payment method on file the retail value for each item minus previously paid fees and sales tax.

WHAT IF MY RETURN DATE IS ON A HOLIDAY?

You will be expected to return the items the date immediately following the Holiday.  

RENTAL REVIEWS

HOW DO I WRITE A REVIEW?

Head over to the product that you rented online and near the bottom, you’ll see “Customer Reviews”. Click “Write a Review” and follow the rest of the steps.  

WHY ARE REVIEWS IMPORTANT?

They help other women know how items fit and what works well in varying body types. When you write a review, you are helping others have amazing moments in their rented pieces.

HOW DO I WRITE A REVIEW?

A good review can make or break someone else’s decision to rent a certain item.Try answering some of these questions to make your review extra helpful: 

Why did you rent the item? Fun pattern? Love the designer? What was on your mind when you chose it? 

Where did you wear the item? Night out? Night in? To the grocery store, where you were racking up compliments in the produce section? No event is too big or small. 

How did you style the item? Does it pair well with anything? Got any shoe suggestions? Any additional details you include can help others complete their outfits.

How did you feel when wearing it? Fabulous? Stunning? Itchy? Stiff? We want to hear it all. How did the item fit? 

Do you have any advice that you wish you’d known before you rented it? Was the waist too roomy or the length just right? Was there anything about the item that was surprising to you? Was the fabric stretchier than you anticipated? Color not as expected? Straps too long, or not enough? Include as much detail as you can. 

Who would you recommend (or not recommend) this item to? Is this item perfect for a night out with your girlfriends? Appropriate for a younger sibling’s graduation ceremony? 

BRIDESMAIDS RENTALS

DOES STMNT RENT BRIDESMAIDS DRESSES AND WEDDING GOWNS?

You can browse our Bridal items online right now.  We are also currently working on building a Concierge Package so bridesmaids can try on items before the wedding day! Sign up for our newsletter to stay up to date with what’s happening.

CONTACT US

HOW DO I CONTACT STMNT?

Email Us - hello@stmnt.ca 

Call Us - (226) 236-8986 (Monday-Friday 9am-9pm; Saturday-Sunday 9am-5pm)

STILL HAVE QUESTIONS? 

Ask Away!

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